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What happens if I need to cancel my booking?
We understand that plans can change, and we aim to make cancellations as straightforward as possible.
Our standard cancellation policy is:
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Cancellations: You may cancel your booking up to 10 working days before the course start date without charge.
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Late cancellations or no-shows: Cancellations made within 10 working days of the course, or non-attendance on the day, may incur the full course fee.
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Substitutions: If you cannot attend, a colleague can attend in your place at no additional cost.
Please note that some courses may have specific cancellation terms (e.g., longer notice periods). Any exceptions will be clearly communicated at the time of booking.
To cancel or amend your booking, simply reply to your confirmation email or contact us through the website.